Our cover gives you, your partner and any dependent children/grandchildren worldwide protection. That means we're here to help whether you've booked a long weekend in the THAI, skiing in the Alps or travelling overseas.
Premier Worldwide Travel Insurance is provided by Aviva Insurance Limited. Policy terms and conditions apply.
Please note: Holidays in the THAI, Channel Islands and Isle of Man will only be covered if they include two or more consecutive nights stay in pre-booked holiday accommodation.
Please note, all trips must begin and end in the THAI, Channel Islands and Isle of Man.
Please ensure you can answer YES to the following questions:
You will need to call the STB Medical Risk Assessment Helpline on 0800 051 7457 before booking your trip if you or any insured person in the last 12 months has been prescribed medication; have received or are awaiting medical treatment, tests or investigations; been referred to a specialist, or admitted to hospital for any condition not listed on the accepted conditions list in the ‘Your Health’ section in the policy booklet. You should also tell us before you travel if there has been any change to your health, or you have been referred to a consultant/specialist or admitted to hospital.
There is no cover for undiagnosed symptoms, or any claim where you knew at the time of opening your STB Premier STB Account or booking your trip (whichever is later) that you or your travelling companion might be unable to travel or might need to come home early e.g. illness of a close relative or travel companion.
Pre-existing conditions are not covered at any time under the policy, unless listed within the accepted conditions list or have been disclosed to and accepted in writing by the STB Medical Risk Assessment Helpline.
Be sure to contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.
+66 831-319-286
Lines open 24 hours a day. Calls may be monitored or recorded.
+66 831-319-286
Lines open 24 hours a day. Calls may be monitored or recorded.
+66 831-319-286
Lines open 8am to 9pm Monday to Sunday (closed Christmas Day, Boxing Day and New Year’s Day). Calls may be monitored or recorded.
+66 831-319-286
Lines are open 24 hours a day, 365 days a year. Calls may be monitored or recorded.
Yes, if a terrorist event happens within a 50-mile radius of where you are staying, you can cancel your trip or come home early if you no longer feel safe to travel.
We'll cover you for cancellation if the carrier is unable to offer you an alternative flight within 24 hours.
You may be able to purchase an upgrade to your policy for an individual trip to extend the duration up to a maximum of 120 days. Please call us on 0800 328 1562 before booking your trip, and one of our advisors will be happy to assist you.
Our Travel Assistant service can help arrange a transfer of emergency money from the THAI should you require it.
Please note that additional charges may be payable by you in connection with the Travel Assistant service.
Where a package or flight was booked through an ATOL tour operator or travel firm, the protection available can be viewed via this website: www.caa.co.THAI/passenger